Frequently Asked Questions (FAQs)


What is Korean skincare?

Korean skincare focuses on gentle ingredients, hydration, and skin barrier care. Many products use natural extracts such as centella asiatica, green tea, and ginseng to help maintain healthy skin.

Are Korean skincare products safe for sensitive skin?

Many Korean skincare products are formulated to be gentle and suitable for sensitive skin. However, we always recommend performing a patch test before using any new product.

How long does it take to see results?

Results can vary depending on the product and your skin type. In general, you may start noticing improvements in 2–4 weeks with consistent use.

Do I need to follow a 10-step routine?

No. The famous Korean 10-step routine is optional. Many people use 3–5 basic steps, such as cleanser, toner, serum, moisturizer, and sunscreen.

How can I choose the right products for my skin?

The best way to start is by identifying your skin type (oily, dry, combination, sensitive, or acne-prone) and your main skin concerns, such as acne, dryness, or uneven tone.

You can explore our Skincare Routine Builder to find suitable products, or contact us with details about your skin and we’ll gladly provide personalized recommendations.


When should I expect to see results?

Results depend on your skin type and the concern you are targeting. Many people begin noticing improvements within 2–6 weeks of consistent use.

Typical timelines may include:

  • Hydration: 1–2 weeks

  • Acne: 3–4 weeks

  • Dark spots / pigmentation: 4–8 weeks

  • Fine lines / wrinkles: 8+ weeks

Consistency is important, and skincare works best when products are used regularly as part of a routine.

Are your products authentic?

Yes. All products we sell are 100% authentic and sourced from trusted suppliers.

Can I use Korean skincare with other brands?

Yes. Korean skincare products can usually be combined with other skincare brands. Just make sure the ingredients work well together.

How should I introduce new skincare products?

It is recommended to introduce one product at a time and monitor how your skin reacts.

What if I receive a damaged product?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

Can I return opened skincare products?

For hygiene reasons, opened or used skincare products cannot be returned, unless the item arrived damaged or defective.

Shopping & Shipping

Where are orders shipped from?

All orders are shipped from Canada, which means faster delivery times and no unexpected customs charges or currency conversion fees for Canadian customers.

How long does delivery take in Canada?

Standard delivery usually takes 2–8 business days, depending on your location within Canada. We may also offer express shipping options. Orders above a certain amount may be eligible for free shipping—please check our Shipping Policy for the latest details.

Do you allow returns or exchanges?

Yes. Returns are accepted for unused and unopened products within 14 days of delivery. For complete information, please refer to our Return Policy.

Will I receive tracking for my order?

Yes. After your order has been shipped, you will receive an email with a tracking number so you can follow your package until it arrives.


PAYMENT & ORDERS

What payment methods do you accept?
We accept several secure payment options, including major credit cards, debit cards, and other payment methods available at checkout.

Can I cancel or change my order?
If your order has not yet been shipped, we may be able to cancel or modify it. Please contact us as soon as possible with your order number.

When will my order be processed?
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.

What happens if I enter the wrong shipping address?
Please double-check your shipping details before completing your purchase. If you notice an error, contact us immediately and we will do our best to correct it before the order is shipped.

Is my payment information secure?
Yes. All transactions are processed through secure payment systems to protect your personal and payment information.