Shipping policy

Shipping Policy
Last updated: September 29,2026

All orders ship from Ottawa, Canada. There are no customs fees or surprise duties for Canadian customers.

Free Shipping

Express shipping is also available: $18 for Ontario & Quebec, $28 for the rest of Canada, $35 for the US. All prices are in Canadian dollars (CAD). Your exact shipping cost is always shown at checkout before you pay.

Processing Time

• Orders are packed and shipped within 1–3 business days, excluding weekends and holidays.
• During sales and holidays, processing may take a little longer.
• You'll get an email with your tracking number as soon as your order ships.

Estimated Delivery Times (after your order ships)

• Ontario & Quebec: 1–4 business days
• Rest of Canada: 3–7 business days
• United States: 5–10 business days
• International: 7–21 business days

These are estimates from our carriers. Delays can happen because of weather, holidays or high volume.

United States & International Orders
Orders shipped outside Canada may be charged import duties, taxes or customs fees by the destination country. These are not included in our prices and are the customer's responsibility. Delivery times may be longer if your package is held at customs.

Lost or Delayed Packages
If your tracking hasn't updated in 7 business days, or your package shows as delivered but you can't find it, email us. Please check with neighbours and your building's mailroom first. We'll contact the carrier for you. If the carrier confirms the package is lost, we'll send a replacement or give you a full refund.

Damaged or Wrong Items
If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and photos of the product and packaging. We'll send a replacement or refund at no extra cost to you. See our Return & Exchange Policy for details.

Address Changes and Incorrect Addresses

• Please double-check your shipping address at checkout.
• Need to change it? Email us as soon as possible. We can update it if your order hasn't shipped yet.
• If a package is returned to us because the address was incorrect or incomplete, or it wasn't picked up from the post office, we can reship it once you pay the new shipping cost. Or we can refund the order, minus the original shipping.

P.O. Boxes
We ship to P.O. boxes in Canada with standard shipping.

Questions?
Email hello@uniqueskincare.info with your order number. We usually reply within 1–2 business days.